Privacy policy
This Privacy Policy describes how designereurope.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit the Site or make a purchase on it.
CONTACT
After reviewing this policy, if you have any additional questions, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at contact@designereurope.com or by mail at the following address:
Designer Europe SRL, 50 Avenue du Chant d'Oiseau, 1150 Woluwe-Saint-Pierre, Belgium.
COLLECTION OF PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interactions with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to “Personal Information” as any information relating to an identifiable individual, including the information listed below. Please review the following list to learn what personal information we collect and why.
Device Information
- Purpose of collection: to display the Site correctly for you and to analyze its use in order to optimize it.
- Source of collection: collected automatically when you access our Site, using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: shared with our processing service provider, Shopify.
- Personal information collected: web browser version, IP address, time zone, cookie information, websites or products you view, search terms, and how you interact with the Site.
Order Information - Purpose of Data Collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations; to communicate with you; to verify our orders to detect potential risks or fraud; and, in accordance with the preferences you have provided to us, to provide you with information or advertisements regarding our products or services.
- Source of collection: collected from you.
- Disclosure for business purposes: shared with our processing service provider, Shopify.
- Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Information Regarding Customer Support
- Purpose of data collection: to provide customer support.
- Source of data collection: collected from you.
- Disclosure for marketing purposes: none, except for direct contact with our B2B customers.
- Personal information collected: only professional information.
SHARING OF PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to operate our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or any other lawful request for information we receive, or otherwise protect our rights.
ADVERTISEMENT
As noted above, we use your Personal Information to send you marketing communications via email that may be of interest to you. You may opt out at any time by sending us an email at contact@designereurope.com.
USE OF PERSONAL INFORMATION
We use your Personal Information to provide you with our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers.
LEGAL BASES
In accordance with the General Data Protection Regulation (“GDPR”), if you reside in the European Economic Area (“EEA”), we process your Personal Information on the following legal bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- The protection of your vital interests;
- The performance of a task carried out in the public interest;
- Our legitimate interests, provided that they do not override your fundamental rights and freedoms.
STORAGE
When you place an order on the Site, we retain your Personal Information in our records unless and until you ask us to delete it. For more information about your right to erasure, please see the “Your Rights” section below.
AUTOMATED DECISION-MAKING
If you reside in the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when that decision produces legal effects concerning you or similarly significantly affects you.
We do not engage in fully automated decision-making that uses customer data and produces legal or other significant effects.
Our Shopify processing provider uses limited automated decision-making to prevent fraud, which does not have any legal or other significant effects on you.
Services that include automated decision-making features include:
- A temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist remains active for a few hours.
- A temporary blacklist of credit cards associated with the IP addresses on the blacklist. This blacklist remains active for a few days.
YOUR RIGHTS / GDPR
If you reside in the EEA, you have the right to access the Personal Information we hold about you, to transfer it to a new service, and to request that it be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information provided above.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on the compliance of data transfers with the GDPR, see Shopify’s GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
If you wish to designate an authorized representative to submit these requests on your behalf, please contact us at the address listed above.
COOKIES
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content-related cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences, such as your login status and region selection. This means you don’t have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how people use the website, such as whether it’s their first visit or if they visit regularly.
We use the following cookies to optimize your experience on our Site and provide our services.
Cookies necessary for the store to function
| Name | Function | Duration |
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
The length of time a cookie remains on your computer or mobile device depends on its type: a “persistent” cookie or a “session” cookie. Session cookies remain active until you close your browser, while persistent cookies remain active until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.
You can control and manage cookies in various ways. Please note that deleting or blocking them may negatively affect your user experience and make certain parts of our website less accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept them using your browser settings, which are usually found in the “Tools” or “Preferences” menu. You can find more information about changing your browser settings or about blocking, managing, or filtering cookies in your browser’s help section or on websites such as www.allaboutcookies.org.
Please also note that blocking cookies does not necessarily prevent the sharing of information with third parties, including our advertising partners. To exercise your rights or object to certain uses of your information by these third parties, please follow the instructions in the “Advertising” section above.
DO NOT TRACK
Please note that, in the absence of a common industry-wide interpretation of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect this signal from your browser.
CHANGES
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
CLAIMS
As noted above, if you wish to file a complaint, please contact us by email or mail using the contact information provided in the “Contact” section above.
If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm.
Last updated: April 15, 2022
