Politique de remboursement
Products received with a major manufacturing defect are replaced free of charge.
An exchange for a ring size of the same reference is also free of charge.
In case an item (A) is exchanged for a different item (B) with a different reference, a credit note for 80% of the invoiced value of item (A) will be issued upon reception of item (A) in strictly new and unused condition, in its' original packaging.
Please note that returns must be communicated within 15 days, date of reception of goods, and are to be returned within 30 days. Please specify the invoice date and number of the item you wish to return. To be eligible for a return, a new item must always be returned in strictly new and unused condition, in its' original packaging.
You may return a used item, regardless of its condition or the reason for the return, within 2 years date of invoice. You will receive a credit note valued at 10% of the invoiced amount.
Please specify the corresponding invoice date and number for each returned item.
To start a return, please contact us first at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on promotional sale items sold with a discount or items that have been ordered over 2 years ago.
We do not refund orders, we offer a free exchange or credit note, depending on the type of after sales request we receive. We will notify you once we’ve received and inspected your return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if there is a mistake in the delivery. We will be happy to make it right.